Overview
At Laabella Store, customer satisfaction is important to us. As our products are fashion jewelry and personal accessories, we do not offer refunds or cancellations once an order has been placed and processed. We only offer replacements or exchanges for eligible items that meet the conditions outlined in this policy.
Replacement Eligibility
To qualify for a replacement or exchange, the item must be returned in its original condition without any signs of use, wear, damage, or alteration. All original packaging, including tags, boxes, pouches, and any accessories received with the product, must be returned along with the item. Products that are returned without their original packaging or in a used or damaged condition may not be eligible for replacement.
If you purchased a jewelry set, the complete set must be returned together. Individual items from a set cannot be exchanged or replaced separately.
Size Exchange
If you receive an item in the wrong size or wish to exchange it for another available size, we will gladly assist you. If the requested size is unavailable, we may offer store credit at our sole discretion.
To request a size exchange, please contact us through Instagram Direct Message or WhatsApp and provide your order number, the reason for the exchange, and the size you would like instead. The item must be shipped back to us within 3 days of the delivery date. Customers are responsible for all return shipping and replacement delivery charges for size exchanges. Once we receive and inspect the returned item, we will dispatch the replacement if it meets our exchange requirements.
Damaged or Faulty Items
Every product undergoes a quality inspection before dispatch. However, in rare cases, an item may be damaged during shipping or due to unforeseen transit conditions.
If you receive a damaged or defective product, please contact us immediately through Instagram Direct Message or WhatsApp with your order number and clear photographs showing the damage. After verifying the issue, we will arrange a replacement at no additional cost to you. For verified damaged or faulty items, Laabella Store will bear all replacement and shipping expenses.
Return Shipping Charges
For exchanges requested due to size selection or customer preference, the customer is responsible for the cost of returning the item to us as well as the shipping charges for sending the replacement item. Original shipping charges paid during the initial order are non-refundable.
If the replacement is approved because the product is damaged, defective, or the wrong item was sent, Laabella Store will cover all return and replacement shipping costs.
Non-Returnable Items
Products showing signs of use, wear, damage caused after delivery, improper handling, missing original packaging, or items returned beyond the specified return period will not be eligible for replacement. Customized, personalized, or specially made products are also not eligible for exchange unless they arrive damaged or defective.
Processing Time
Once your returned item reaches our facility, it will be inspected within 2–5 business days. If the replacement request is approved, the replacement product will be dispatched as soon as possible, subject to stock availability.
Contact Us
If you have any questions regarding our Refund & Replacement Policy or wish to request an exchange, please contact us.
Laabella Store
Email: order@laabellastore.com
Website: https://www.laabella.store/